10/02/2008

Nicholas Carr Proves That Dead Men Do Bleed

Category Administration


Speaking of the email monster, Nicholas Carr's logic takes a twist that doesn't make any sense. Nicholas is discussing the findings from Amherst College which has discovered that 95% of email storage is "holding email attachments rather than the messages themselves."

Email has become everyone's personal data warehouse.


Those numbers are, of course, astonishingly high. In my case, the numbers are only about 75%. In either case, this is a big problem for several reasons: mail database structures aren't designed to be as highly efficient with attachments as they are with text. In addition, the attachments are usually duplicated and reduplicated as they are stored in the Sent folder and re-sent back-and-forth within the same organization. A 10 M graphic is really using 100 M of SAN storage.

Finally, let's get real. What are all these non-sortable attachments doing in mail? Is there a worse document management system than mail? The only reason that mail is left as a massive repository for attachments is because the mail owner finds it convenient to leave it in mail rather than put it where it belongs.

Real options abound that can increase mail efficiency, and there are some "social networking" tools like Lotus Quickr which integrate with e-mail. Mostly, though, users are going to have to change their work habits from assuming e-mail storage is an information land-fill. Nicholas Carr disagrees.

See, I thought I'd read about some new business model touted in TechCrunch for handling attachments. Nope. Carr's solution is to increase the capacity of e-mail by relying on the miracle of Cloud Computing. Think about having ten or twenty years of e-mail with most of its size being used to hold attachments. Not exactly the gold standard in Getting Things Done, is it.

There's an old joke, about a patient talking to his psychiatrist. The patient is convinced he is dead and the doctor explains that he must be alive. To prove it, the doctor uses a pin to draw a drop of blood from the patient's hand. "I'll be," says the patient, "dead men do bleed!"

Apparently, Nicholas' beliefs are something close to the patient, but it's e-mail which never dies.

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09/29/2008

Linux and Children

Category Linux Nyumbani Open Source


I don't think I'm too biased, but to my thinking Linux and Children are a natural pairing. A few years back it was expected that the One Laptop Per Child (OLPC) would provide the blueprints for breaking down the economic divide between the computing have and have-nots. Sadly, OLPC hasn't taken off with the expected velocity required for its world mission of bringing inexpensive, educational computing for children. But, it may have served as the catalyst for the widespread manufacturing of inexpensive laptop hardware, combined with open-source Linux.

In an ironic turn of events, Venezuela has ordered 1,000,000 laptops for use by schoolchildren, using Intel chips and a Linux operating system. It's ironic because the OLPC eventually adopted Windows as a suitable host, but in the end it looks as though Linux carries less political stigma for foreign adoption.

Personally, I have built a childrens computer lab in Kenya at Nyumbani and have seen they "why it makes sense" first hand. With the General Purpose License, Linux isn't just free, it comes with the blueprints. Sure the sourcecode is available, but really its "man," "info" on the desktop and a thousand Linux forums, mailing lists and blogs. The Intellectual Property is completely exposed.

Next to coming with the blueprints, Linux is shipped "Batteries Included." For the current distributions, Linux comes with OpenOffice, Firefox, Gimp, and thousands of other applications. It's the foundation of future education.

09/28/2008

I Totally Fail at User Support

Category Administration Diversion
The laptop's wi-fi is dead, and I'm working on the phone to coach my Dad through some basic diagnostics. I set up the laptop, it's a Lenovo N2000 running Ubuntu 8.04 and it's been working great. Well, it was until the internal wi-fi mysteriously stopped working.

I walked my Father through opening a console and entering "lshw -C network" (there is no way I was going to ask him to read out from lsmod). Nothing worked, the command wasn't recognized. I re-spelled the commands as if it was a military alphabet. No luck. Is something horribly wrong ? Why isn't "lshw" returning anything ?

Eventually, the laptop was boxed, shipped 3,000 miles, and I had it running within 20 minutes. Now, between you an me, the problem was easy to solve, but its resolution is not the purpose of my post. After all, you'd expect me to tell how smart I am at solving Linux laptop problems. How about if, instead, I tell you how dumb I am at working with user support.

My technical disconnect was over the spelling of the commands. You and I know that Linux is case sensitive, but it's not obvious to the casual computer user. I had been thwarted by upper and lowercase.

09/27/2008

Give Blood

Category Diversions
I'm not sure if this topic is News of the Weird, but giving blood is healthy for the donor as well as life saving for the recipient, according to Dr. Mark Liponis. Is this really true ? It's a fact presented in a Parade Magazine article about "8 Ways to Stay Healthy."

GIVE BLOOD. Donating blood may make you healthier. A recent long-term study shows that giving blood may be linked with a lower risk of cancers (liver, lung, colon, stomach, and throat) in men, with risk dropping as blood donation increased.


Personally, I usually give blood about once a year. It's not that I'm brave or altruistic, as much as my wife does a good job prodding everyone in our family to donate. She is the one with heart and courage. But now, even those of us who are selfish and reluctant have a good reason to donate.

See you at the Bloodmobile.

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09/26/2008

SmartPhones or Mobile Devices That Are Always Connected ?

Category Administration IBM/Lotus Domino ND8


All-around-smart-guy Steven Vaughan-Nichols  (and his blog) has me reconsidering what a mobile e-mail client is supposed to be, and it's not the world of Blackberries and Treos. His write up on The Age of Ubiquity in SDTimes.com (in print media, not yet on the web) is a comprehensive preview of what's to come: always-on, light-weight web applications built for mobile devices.

Pick your future. On one hand I have push-mail like a Blackberry and on the other I have the iPhone UltraLite interface for Lotus Notes. A few months ago, I was all blustery and frustrated that IBM couldn't provide a full e-mail client on the Apple iPhone. After working with the UltraLite interface of iNotes with Apples' iPhone and several different Windows Mobile phones (and, of course, the Wii)--I'm being swayed away from insisting on a full client as the best fit.

It's important to choose carefully, because the IT martinets no longer control the enterprise mobile client. The iPhone phenomenon pretty much demolished any corporate controls on supported devices. Several weeks ago, I had a call begging me to fix an IMAP issue on how the iPhone connects to one of our SSL proxy servers. "Mm, we don't support the iPhone/IMAP right now . . . don't you have a Blackberry ? " I asked. I was told that the Blackberry phone was at home while the caller was 1,500 miles away (on the campaign trail) and needed immediate e-mail access.

In the SDTimes article, Vaughan-Nichols surveys the industry for mobile connectedness, and quotes an InStat wireless research group that concludes that the killer mobile application has been wireless e-mail. The debate is whether or not the e-mail has to be a resident program: (e.g., Treos, Blackberries) or a web app (e.g., the iNotes UltraLite). It's the maturation of Apple's WebKit that looks to make a difference:

WebKit also enjoys broad corporate and developer support. For example, Webkit is already supported in Google's Linux-based Android, Mac OS X, Symbian OS, Trolltech's Qt and, on higher levels, the GNOME (GNU Object Model Environment) Linux desktop environment and the Opera browser. Any application written toward a WebKit browser with XHTML should render almost as easily on a mobile device as it does on a PC. (emphasis mine)


If my mobile device is a phone that is always connected, then a well-designed browser based e-mail package is probably more than good enough. It certainly streams down the infrastructure costs: no more dedicated servers for a single family of devices (e.g., CommonTime, RIM, etc.), the employee can choose what ever toy phone is most appropriate, they will normally pay for their own data plan, and our security officer likes the idea that no documents are stored on the device.

Google Android is out and running loose. There is no corporate e-mail client for Microsoft Exchange on Android--but I already know that UltraLite works fine with it. And, we can expect that the upcoming Nokias that support Symbian OS will also work well. Looks like the UltraLite is better positioned for the increasing predominance of mobile devices, than would be a dedicated e-mail client.

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09/25/2008

Blackberry and IBM

Category Administration


Apparently, IBM has a good rep with Blackberry. Our CEO had a new Blackberry, which just would not configure correctly. Someone in my group had to spend an hour waiting on-line for on-call support, but was pleasantly surprised to discover that their help was very informative about RIM and IBM. According to the RIM tech support, no other vendor worked as hard as IBM to "bend backwards" in solving problems. Nice to know.

Now, that we've gone through the learning curve of the iPhone stampede, I'm keeping a close eye on the Google Android. I suppose we can repurpose the UltraLite iNotes interface for it, but it would be really, really good if there was something in the works like Lotus Traveler. After all, Google and IBM seem to work well together, so maybe they can meet the standard of RIM and IBM.

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09/24/2008

IP PBX, Microsoft And IBM

Category Administration Sametime
Tim Greene, of Senior Editor of NetworkWorld, is publishing an article on IP PBXs (not yet on the website). There are some key summaries regarding IBM and Microsoft.Quoting Matthias Machonwinsky, an Infonetics analyst, it's noted that,

The largest vendors--Cisco, Avaya, Nortel and Shoretel in the United States, are making interoperability efforts with the two big vendors of unified communications platforms, Microsoft (Office Communication Server) and IBM (Sametime).


The biggest difference between the two platforms has to do with Microsoft preferring a do-it-alone approach, versus IBM's orientation to collaborate with industry leaders.


Microsoft has a different spin, developing its own PBX functionality with OCS [Office Communication Server], with the long-term goal of supplanting PBXs. . . . The OCS telephony platform lacks standard PBX features such as attendant operator emergency services support and failover, according to the recent Gartner Magic Quadrant report on corporate telephony . . . . Gartner ranked Microsoft high in its vision, but low in its ability to execute in IP telephony.


If I was working in a single-vendor, single-stack architecture, like Microsoft's, I'd feel uncomfortable with the Gartner and Infonetics conclusions. For those with Sametime, Unified Communications (UC) may come sooner, include more open standards and provide more choices. I'm guessing that the price structure will be competitive, but Sametime UC will have the edge simply because IBM is embracing more vendors which will be competing amongst themselves. I already run Sametime on Linux (RHEL) and its support for Macintosh (Safari), Microsoft (IE), and Linux (Firefox) is tremendous.

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09/22/2008

Cross-Platform File Syncing . . . Finally

Category Administration Linux


[Follow up: The more I use DropBox, the more I'm impressed with its cross-platform support and overall usability. Sometime, I'll try and give a comparison with JungleDisk ]

Weird, but true: Lotus Notes has spoiled me with full client support on Macintosh, Windows and Linux clients. Keeping Notes data synced up is easy, because that's what Notes does best. Trying to do the same with my documents across three different operating systems has been much more difficult . . . until Dropbox.

Of course, the idea for cross-platform deployment is to be able to meet the needs of distinct computing populations. The premium-product-crowd of Apple Macintosh, the mainstream use of Windows, and the up-and-coming presence of Linux desktops. I'm not a typical customer, but I am a perfect test case. My home systems are Linux and Windows, my office systems are Macintosh, Windows and Linux.

I could store the date on the web with a wiki or something like Zoho, but I'm frequently disconnected. I really need to be able to have immediate access to the same set of documents across my different clients. I could create my own hosted NAS and run rsync scripts, but I prefer working with choices that I can encourage others to adopt. There have been several recent forays into off-line storage, especially with Amazon's S3.

Amazon S3 has been a tremendous commercial success, and the darling of cloud computing. There have been only a few consumer tie-ins to S3's remote data capabilities, unfortunately none of them have been completely cross-platform. Ars Technica just published an article on Dropbox, which relies on S3 for document syncing with the full range of clients: Windows, Apple and Linux. Finally.

I've already set it up on several systems, and I'm giving Dropbox a two-thumbs-up review. In order to set up your Linux system, you'll need to access the beta page for downloads. Or, if you are using Ubuntu, you can choose to simply add their repository:

deb http://www.getdropbox.com/static/ubuntu hardy maindeb-src http://www.getdropbox.com/static/ubuntu hardy main


This is a good business model, and I'm expecting to be hearing more about Dropbox.

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09/18/2008

Tomorrow is the DCLUG Meeting !

Category
 
A picture named M2
Next Meeting: September 18th, 2008 - 4-6PM
Agenda:
  • The main agenda item is Jim Knight giving a demo of Struturo the product which is being used for the new rebranded DCNUG/DCLUG website (www.dclug.org)
  • Plenty of discussion about the new DCLUG site as well.
Location:

National Geographic (17th & M Streets, NW.  - 1145 17th Street, NW - use the Courtyard entrance on M Street between 16th & 17th streets)

All are invited but it is critical that we have an idea of the number of attendees for planning purposes so please complete this form (NOTE: If you have any specific things you would like to discuss please note them in the comments section of the RSVP Form)

As of September 2007 the National Geographic have agreed to host our meetings at their location at 17th & M Streets, NW.  Typically we we will be having meetings on the 3rd Thursday of every other month (even numbered months) at 4PM (note the new earlier time).

In order to receive future meeting notices please register here.



[Editor note: this posting was shamelessly copied from Kevin Pettitt !]

09/18/2008

YuuGuu and Sametime

Category Administration Linux Sametime
Screen-Sharing is one of the most useful features of Sametime, especially because Sametime has been the only cross-platform provider for screen-sharing. YuuGuu.com now supports cross-platform screen-sharing.



After reading a PC World review of Yuuguu, I thought I would give it a spin. There are lots of available screen-sharing clients. I've used LogMeIn.com for several years, because I need a public means for supporting screen-sharing. However, LogMeIn only offers limited cross-platform support, and I need to be able to work between Mac, Windows and Linux clients.



Yuuguu does not disappoint. I used a Ubuntu (8.04) and a Macintosh (OS X 10.5) client to test the interaction. The installation was very straightforward for both. Interestingly, Yuugoo offers three packages for Linux: Fedora/Redhat, SuSE and Ubuntu. I think their business model has correctly sized the Linux community by offering builds for specific releases and versions.



Once installed, it requires registration with an e-mail account and then it was up and running. I could show my screen, let the other party control it, and even dynamically re-size it. It's pretty useful, but it's no Sametime. YuuGuu is borrowing flash technology to present the screens, and there is a noticeable time lag. It's good enough for remotely accessing someone else's system and providing support. It's not good enough for a corporate environment that is doing real-time markups and presentations. Yuuguu is barebones and Sametime is a mature, fully integrated IM/e-mail/Web Conferencing system.



My conclusion: Yuuguu.com is a solid choice for cross-platform screen-sharing, and good enough for me to drop my account with LogMeIn.com. I think it bodes well for corporate products like Sametime, because more people can experience what it means to collaborate in real-time. I also expect the major public IM providers are squirming a little bit with YuuGuu, iChat, LogMeIn and others. Sooner or later, screen-sharing is going to be an option with any IM platform.



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09/11/2008

Open Source and IBM

Category Administration Open Source


It's so crazy with so many IT trends criss-crossing that it's hard to freeze-frame the motion and catch a moment. Who would have thought that universities would offer Open Software Engineering programs ?

You can't learn FOSS exclusively in books, collaboration with the community is a critical element to success.


A few vendors have been keeping pace with open-source. H-P, IBM, and Sun come to mind as corporations that have put themselves into the open-source community. Dr. Guruduth Banavar, Director, IBM India Research Laboratory was recently interviewed about IBM's role to the open source community. Referring to IBM's long-term outlook for open-source strategy Dr. Banavar spoke about innovation, contributions and enhancements by . . .

capturing, focusing and translating Open Source innovation into value for our customers, for example, through Lotus Expeditor, Rational Elite Support for Eclipse, and OmniFind Yahoo! Edition.


Not everyone "gets it" -- at their peril. The economics of open-source can't be brushed aside as exercises by hobbyists. Microsoft, for example, is finding that its products are increasingly being targeted by open-source solutions. MySQL, Apache, and Eclipse are core technologies that replace significant layers of any proprietary stack. And then, there are the product replacements, like Firefox or Zimbra: "Zimbra climbed to $20 million in just two years on the back of a successful add-on strategy to its open-source Microsoft Exchange killer."

Being able to integrate and add value to open-source is becoming more and more an essential skill to IT survival.

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09/09/2008

Lenovo != Linux ?

Category
Just when I'm ready to plunk down some money for a new laptop, Lenovo has mysteriously stopped including a choice for Linux (in their case, it has been SuSE). There has not been any news announcements, and no one has been leaking out-of-channel gossip. But, looking over the IdeaPad and all the ThinkPad options, no one would ever suspect that there had ever been any other choice than Microsoft. The question is even showing up on Lenovo's support forums.

For several years, I've thought the T61 series was a best-buy for a business laptop that could support Linux and Windows. Now, I'm rethinking my allegiance to Lenovo and looking hard at Dell.

09/09/2008

Getting Ready For Lotusphere '09

Category Administration Lotusphere


This may be the most important Lotusphere since the launch of R5, and I am planning to attend. Actually, I'm submitting a Best Practice session on managing upgrades (I might have the most demanding and complicated examples on record). Mac Guidera has provided an interesting twist to creating the Best Practice submissions--we vote on them using IdeaJam.net.

Now, it's a lot of work thinking on a submission and pulling the information into a coherent and interesting presentation. The idea of letting anyone and everyone vote on topics was a bit unsettling. I asked Mac about how he envisioned the utility of posting on IdeaJam.net:

I am not using IdeaJam as the decision maker. . . . I think that you might find that the community might help you better shape your idea or maybe even introduce an element to it that you haven't thought of. With that you can come away with a better abstract, combining your expertise and the community's feedback.


Now I understand why using IdeaJam could be a game changer for Lotusphere. Mac (and whoever else) will still pick the submissions for Lotusphere, but the presenters have the opportunity to get an idea of what are the most compelling issues for the attendees.

My talk is going to be on Evidenced-Based Upgrades. Feel free to comment on IdeaJam what you think should be included. I'm in agreement with Mac that it makes more sense to pull all the commentary into a single source, rather than divided out into the blogging community.

My proposal is a how-to upgrade in a less-than-friendly environment for Domino, Sametime and Quickr:

A frank how-to in winning trust and succeeding amidst budget cutting, organizational uncertainty and downsizing. It's a blend of management and technical techniques. For a few topics, code samples will be included. I'd like this to be run without being taped.


Feel free to add suggestions !

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09/06/2008

So, Just How Much Are Those Shoes ?

Category Management


Brilliant ! Microsoft pays Seinfeld 10 million to advertise Microsoft Vista as a Joke. No. Wait. That didn't come out quite right. Microsoft marketing has realized that Vista is under-appreciated and is spending oogles of money to better inform the spending public of their error. Hm. I'm still blurry on the details of this mission: is it aimed at customers who are misinformed buffoons, or at exposing the funnier side of Microsoft ?

When I was an IBM Business Partner, all the partners would beg IBM to compete with Microsoft's advertising budget. "Why," we would plead "can't IBM match those Microsoft dollars?" The answer can be paraphrased as, "we don't compete by advertising, we compete on value." I think the intention behind IBM's orientation, was to acknowledge the eventually everyone would wise up and pick the right product from the right vendor.

. Looking at Amazon's list of the top 10 laptops, shows that 1 is running Vista, 1 has the Mac OS, 3 have Linux and 5 come with XP. The new platform of choice is the mini-netbook, and its pricing ensures that Vista is not going to be seen. It looks as though the marketing focus of IBM was right.

What are the odds that this trend is going to change ? Nil. Read Gartner's latest prognostications and ask yourself if you expect to see an expansion of Vista for corporate or consumer customers.

In the mean time, even for all the advertising, I'm staying away from pleather.


09/04/2008

Quick Fix For Sametime 8

Category Administration IBM/Lotus Domino ND8 Linux Sametime


I don't know why, and IBM doesn't know why, but there are occasional times when the Sametime servers do not create instant or scheduled meetings. What's especially frustrating, is that there doesn't appear to be any trace or log information that would even signal when this failure occurs. We only know by personal testing, or when a client notifies us. I need these servers working 24x7.

Running a scrub of fixup, compact and updall against the stconf.nsf will return the server to full utility--but it has to be performed with Domino off-line.

My work-around has been to create a shell script, and run it weekly as a cron job. If you have the same problem, then you might need this simple solution. Note, that I'm relying on Daniel Nashed's excellent Unix/Linux Start script (which is referred to in my shell script as "Domino").

#!/bin/sh
# change this to #!/bin/ksh for AIX and Solaris
#include
########################################################################
# Main scrub Logic
# A cron job is expected to run this once a week
########################################################################
echo "Stopping Domino at $(date +%c)" > scrublog.txt
cd /local/notesdata
/opt/ibm/lotus/Domino stop
echo "Domino stopped at $(date +%c)" >> scrublog.txt
/opt/ibm/lotus/bin/fixup stconf.nsf -f
/opt/ibm/lotus/bin/compact stconf.nsf -C -D -i
/opt/ibm/lotus/bin/updall stconf.nsf -c
echo "Scrub job is complete at $(date +%c)" >> scrublog.txt
echo "Now starting Domino at $(date +%c)" >> scrublog.txt
/opt/ibm/lotus/Domino start



Total time for downing the server, and scrubbing the database has been less than 10 minutes.

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